aci365 Privacy Policy

Welcome to aci365. This Privacy Policy explains what information we collect when you use the aci365 platform, how that information is used, and the measures we take to protect your privacy.

Aci365 is an international-standard online gaming platform serving users in Bangladesh and beyond. We believe privacy is a fundamental right and are committed to operating with full transparency toward our users.

Our Privacy Policy is developed in compliance with international data protection laws and the guidelines of gaming regulatory authorities. Ensuring the security of your information is our primary goal.

Aci365 only collects information that is necessary for operating the platform, verifying identity, and delivering services. A detailed breakdown of the data collected is provided below:

We never store your full payment card number, CVV, or PIN. For mobile banking, only the transaction reference is retained in our system.

Aci365 uses the information it collects for the following purposes:

• Account management: To register, verify, and keep your account secure.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• Customer Support: To resolve your issues and provide support.
• Security Assurance: To prevent fraud, money laundering, and other dishonest activities.
• Legal obligations: To meet regulatory authority requirements.
• Service Improvement: To improve the overall platform experience.
• Responsible Gaming: To detect unusual gaming patterns and offer assistance.
• Promotional Communications: To inform you of bonuses and offers, with your consent.

Aci365 stores your personal information on internationally certified secure servers. Details about our security measures:

• Encryption: All stored data is protected with AES-256 encryption.
• Transfer Security: TLS 1.3 protocol is used for all data transfers.
• Access control: Only authorized personnel have access to specific data.
• Regular Audits: Regular audits are conducted by third-party security experts.
• Backups: Regular encrypted backups of all data are maintained.

Your information is retained for as long as your account remains active. After account closure, certain data may be kept for a defined period due to legal obligations. Financial transaction records are typically retained for 5 to 7 years.

Aci365 never sells your personal information. However, your data may be shared in specific circumstances:

• Payment Processors: To process deposits and withdrawals, necessary information is shared with payment partners such as bKash, Nagad, and Rocket. These partners operate under their own privacy policies.
• Law enforcement: Providing information in response to a court order or lawful government request is a legal obligation we are required to fulfill.
• Gaming regulatory authority: Required reports are submitted to regulatory authorities in accordance with licensing conditions.
• Fraud Prevention Agencies: Certain information may be shared with verification agencies to prevent money laundering and fraud.

Aci365 uses cookies and similar tracking technologies to enhance your platform experience. Cookies are small text files stored on your device.

Cookies we use:

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps analyze platform usage to improve our services.
• Security Cookies: Used to detect fraudulent activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

As an aci365 user, you have the following rights over your own data:

Aci365 works with trusted third-party services to deliver an effective platform experience. These include payment gateways, game providers, analytics tools, and customer support software.

These third-party services have their own privacy policies. aci365 is not responsible for their data collection or use practices. However, we only partner with services that comply with international data protection standards.

• Game providers receive only the information necessary to run the games.
• Payment partners receive only the information necessary to complete a transaction.
• All third parties are bound by contract with aci365 and are obligated to maintain data confidentiality.

Aci365 is strictly an 18+ platform. We do not knowingly collect or process personal information from anyone under the age of 18.

Age verification is carried out at registration, and government-issued ID is checked in suspicious cases. If we discover that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

Aci365 reserves the right to update or modify this Privacy Policy at any time. You will be notified of any significant changes through the following channels:

• A notification will be sent to the registered email address.
• A pop-up notice will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. Our dedicated Data Protection Team is ready to assist with any request.

If you believe your data rights have been violated, please contact us directly first. We are always committed to resolving issues.